blocky Privacy Policy

This page describes what we collect when you use blocky and how we keep that data protected. We collect personal information to create and verify your account, process your deposits and withdrawals, detect fraud, and comply with legal obligations. Our blocky platform encrypts all sensitive data and does not sell your information to third parties.

Your privacy matters to us. When you register on blocky, provide KYC documents, or request a withdrawal through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we handle your data with care. We store account information on secure servers and share it only with payment processors, KYC verification services, and legal authorities when required by law.

This policy applies to all blocky users across supported jurisdictions including Jakarta, Surabaya, Bandung, Medan, and Semarang. If you have questions about how we handle your data, contact our support team during business hours. For specific data requests or concerns, email our legal team at [email protected].

What Data We Collect on blocky

We collect data in several categories. During registration, we ask for your email address and a password. Once your account is active, we collect additional information for KYC verification: your full name, date of birth, government-issued ID number, and proof of address. We also collect payment details—your chosen e-wallet or bank account information—to process deposits and withdrawals.

As you use blocky, we record your gameplay history, account balance, game selections, and sportsbook markets. We log your login times, device type, and IP address for security purposes. We may collect cookie data when you visit blocky on a web browser. None of this data is sold to third parties or used for marketing without your consent.

• Registration data: email address, password (hashed), account creation date.
• KYC data: full name, date of birth, ID number, address, proof of residence.
• Payment data: payment method, transaction history, deposit and withdrawal records.
• Activity data: game history, account balance, login times, device information.
• Security data: IP address, device fingerprint, fraud detection flags.

How We Use Your Data on blocky

We use your data primarily to operate your blocky account and process your transactions. Your email and password authenticate your access. Your KYC documents verify your identity and ensure you meet eligibility requirements. Your payment information allows us to process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet.

We also use your data to detect and prevent fraud. Our system flags suspicious activity—multiple rapid login attempts, unusual withdrawal patterns, or mismatched KYC documents—and may freeze your account temporarily while we investigate. We retain your gameplay history to settle disputes about game outcomes. We store your transaction records to comply with financial regulations and tax authorities.

We do not use your data for marketing, advertising, or analytics without your explicit consent. We do not share your data with advertisers, data brokers, or social media platforms. Your blocky account information remains private and is accessible only to our support team, payment processors, and authorized legal authorities.

Third-Party Data Processors

We share your data with external processors only when necessary to provide blocky services. Our payment processors—mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and the banks online payment, e-wallet, mobile banking, local payment—receive your payment information to process transactions. Our KYC verification provider receives your ID documents and proof of address to confirm your identity. These processors are contractually bound to protect your data and use it only for the stated purpose.

We may also share data with our game developers (Pragmatic Play, PG Soft, Habanero, SA Gaming) to facilitate gameplay and settle disputes. These developers receive only your account ID and game outcome data—they do not receive your personal information, ID documents, or payment details. Our servers may sit outside your jurisdiction; data may be transferred across international borders to process your requests.

We do not share your data with advertisers, analytics companies, or social media platforms. We do not sell your data. We may disclose your information to law enforcement, tax authorities, or regulatory bodies if required by law. We will notify you of such disclosures unless prohibited by law.

Your Rights on blocky

You have the right to access your personal data held by blocky. You can request a copy of all information we have collected about you by emailing our support team. We will provide this information within one business week. You also have the right to correct inaccuracies—if your name, address, or other data is wrong, contact us and we will update it immediately.

You have the right to request deletion of your blocky account and associated data. However, we may retain certain information for legal compliance, fraud prevention, or dispute resolution. We cannot delete information that payment processors or regulators require us to keep. Once you request account deletion, we will remove your data except where retention is legally required.

You have the right to opt out of non-essential data collection. You can disable cookies in your browser settings. You can also request that we not use your data for analytics or internal improvements. However, opting out of essential data (registration, payment, KYC) will prevent you from using blocky services.

Cookies and Tracking on blocky

Our blocky website uses cookies to track your session, remember your preferences, and improve user experience. When you log in, we place a session cookie in your browser so you remain logged in while browsing. We use analytics cookies to count page views and measure site performance, but we do not track your behavior across other websites.

You can disable cookies in your browser settings, but this may limit blocky's functionality—you may need to log in repeatedly, and some features may not work. We do not use tracking pixels, beacons, or fingerprinting to identify you outside of blocky. We do not share cookie data with third parties.

Our blocky mobile app does not use cookies, but it may store a local authentication token so you remain logged in. This token is encrypted and stored only on your device. Uninstalling the app deletes this token.

Data Retention on blocky

We retain your blocky account data for as long as your account is active. Once you request account deletion, we begin the deletion process within one business week. However, we retain certain data longer if required by law—for example, payment records and transaction history for financial compliance, or ID documents for fraud prevention. We typically retain this data for seven years after account closure.

Game history and gameplay records are retained for two years to settle disputes. If you dispute a game outcome, we review the play history to verify settlement. After two years, we may delete this history unless you have an outstanding dispute. Login logs and security data are retained for one year for fraud detection purposes.

We do not retain marketing data, analytics, or non-essential information longer than necessary. If you opt out of cookies, we delete cookie data immediately. If you request deletion of non-essential data, we delete it within one business week.

International Data Transfer

blocky operates globally with regional offices in Jakarta, Surabaya, Bandung, Medan, and Semarang. Your data may be transferred internationally to process payments, verify identity, and provide customer support. We may store data on servers located outside Indonesia. These transfers are protected by encryption and contractual safeguards.

When we transfer your data internationally, we comply with local data protection laws to the extent applicable. We do not transfer data to jurisdictions without adequate data protection. If data transfer is necessary for blocky services, we ensure the receiving party maintains equivalent security standards.

By using blocky, you consent to international data transfer as described in this policy. If you do not consent, you may not be able to use our services, as payment processing and KYC verification require international data sharing.

Contact Us About Privacy

If you have questions about our blocky privacy practices, contact our support team via in-app chat or email at [email protected]. We respond to standard privacy inquiries within one business day. For formal data requests (access, correction, deletion), email our legal team at [email protected] with your account details and the specific request.

We may also appoint a Data Protection Officer to handle privacy matters. If our support team cannot resolve your concern, we can escalate it to our legal department for investigation. If you believe we have violated your privacy rights, you may also contact your local data protection authority or consumer protection agency.

Our services on blocky are available only where local law permits. Data protection requirements vary by jurisdiction. If your region has specific data protection regulations, those regulations take precedence over this policy to the extent they conflict. We will comply with local data protection laws in all supported jurisdictions.

Summary: Our Privacy Commitment on blocky

We at blocky prioritize your privacy and data security. We collect only the information necessary to operate your account and process your transactions. We encrypt all sensitive data, do not sell your information, and share data only with authorized processors and legal authorities.

You have the right to access, correct, and request deletion of your blocky data. You can opt out of non-essential data collection and disable cookies in your browser. If you have privacy concerns, contact our support team or legal department during business hours.

Our privacy policy complies with applicable law in all supported jurisdictions. We remain committed to protecting your data and respecting your privacy rights. Thank you for trusting blocky with your information.