blocky FAQ

Users ask us about account setup, payment methods, game rules, and account security. This page answers the most common questions we receive from blocky account holders and people considering opening an account. If your question is not covered here, contact our support team via in-app chat or email [email protected] during business hours.

Our FAQ resolves practical questions about how blocky works: how to deposit via DANA, e-wallet, mobile banking, or local payment; which football tournaments and esports markets we cover; what tools you have to manage your account; and how our support team can help. We answer these questions in plain language so you know what to expect before you start.

Read this page first if you have a question about blocky's features, payment options, or account management. If you need help with a specific transaction, account recovery, or KYC verification, contact our support team—we respond during business hours and can resolve most issues within one day. For legal questions about jurisdiction, terms, or data privacy, see our terms and conditionsprivacy policyand legal notice

Topics covered in this FAQ

  • Account and registrationhow to start, KYC verification, password recovery, and account rules
  • Payments and transactionsdeposit and withdrawal via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer
  • Games and marketsfootball betting, live-dealer tables, slot games, and esports coverage
  • Account management and supportaccount controls, support channels, and response times

blocky does not offer account controls, account preferences, time-out periods, or other spending-control tools within the platform. Account management on blocky is limited to password changes, email verification, and KYC document updates. If you need to close your account, contact our support team and we will process the closure within one business day. If you wish to set spending limits or use account controls, you are responsible for seeking these through your local authorities or support services outside blocky.

Payments and transactions

Deposits via local payment, online payment, or e-wallet are instant. Log into your blocky account, select your payment method, enter the amount, and confirm. You will be redirected to the e-wallet app or web interface to authorize the payment. Once you approve the transaction in your e-wallet, the funds appear in your blocky balance immediately. No additional verification is needed for deposits. If a deposit does not arrive within five minutes, contact our support team at [email protected]. We can investigate and reprocess the transaction if needed.

Deposit minimums and maximums vary by payment method. E-wallets like mobile banking, local payment, online payment, and e-wallet typically allow deposits from our welcome offer to our welcome offer per transaction. Direct bank transfer (mobile banking, local payment, online payment, e-wallet) and mobile banking may have different limits depending on your bank. When you select a payment method during deposit, blocky displays the minimum and maximum for that option. If you need to deposit more than the stated maximum, contact our support team to discuss alternatives.

Games and markets

blocky covers Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and other major football tournaments. We also list markets for MotoGP and badminton. Our sportsbook updates match schedules and odds during the tournament season. For esports, we cover Mobile Legends, Free Fire, and PUBG Mobile. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with real dealers. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways with scheduled daily and weekly events.

Support and account management

Our blocky support team handles English and Indonesian. Contact us via in-app chat or email [email protected]. We respond during business hours, Monday to Friday, 09:00–18:00 local time (Jakarta timezone). Standard response time is within one business day. For urgent account issues, use in-app chat and request escalation to our account recovery team. We prioritize KYC verification, account access, and withdrawal requests.

blocky services are available only where local law permits. We do not operate in jurisdictions where online gaming or sportsbook wagering is prohibited. We do not name specific jurisdictions as legal or illegal—that determination is your responsibility. Before opening a blocky account, verify that our services are legal in your region by consulting local regulations or a legal professional. By accessing blocky, you confirm that you have checked your local law and determined that our services are available to you. See our legal notice for full details.

blocky periodically offers promotional cashback on slot games and live-dealer activity. Cashback terms vary by promotion and are announced in your account notifications and via email. Cashback is credited as bonus balance and is subject to terms—read the promotion details before participating. We do not guarantee fixed cashback percentages or amounts. Promotions may change or end without notice. For current promotion details, check your blocky account dashboard or contact our support team at [email protected].
↑